Shipping & Returns Policy
At Hitpro, we want to ensure you have a smooth and enjoyable shopping experience. Please read our shipping and returns policy carefully.
1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after purchase.
During high-volume periods, processing times may be longer. Adel LLC cannot be held responsible for delays caused by high demand or carriers.
2. Shipping
We ship exclusively to Canada and the United States.
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Canada: Standard Delivery — 5 to 10 business days, Free
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United States: Standard Delivery — 5 to 10 business days, Free
Once your order is shipped, you will receive a tracking number via email.
Customers are responsible for any customs duties or import taxes applied to international shipments.
3. Returns
We offer a 14-day return window from the delivery date to ensure your satisfaction.
Return Requirements:
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Items must be unused and in their original packaging
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Items must not show any signs of prior use
Return Shipping Fees:
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If the item is damaged or incorrect, Adel LLC covers all return shipping costs
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For change-of-mind returns, customers are responsible for return shipping costs
To initiate a return or request a refund, contact us at: contact@hitpro.fit.
Refunds are processed within 3–5 business days after the returned item is received and inspected.
4. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us immediately at contact@hitpro.fit.
We will work with you to resolve the issue, including replacement or full refund.
5. Customs & Import Taxes
Orders shipped to the United States may be subject to customs duties or import taxes.
Customers are responsible for any applicable fees.